FAQ

**How long does shipping take?**  
We process orders within 1–3 business days. Standard shipping takes 3–8 business days after processing.

**Do you accept returns?**  
All sales are final. However, if your item arrives damaged or defective, please contact us within 5 days of delivery with a photo and your order number.

**Are your products really 100% plant-based?**  
Yes! All SJ Beauty products are made from 100% plant-based ingredients. We do not use synthetics, animal by-products, or semi-synthetics.

**Are your products safe for all hair types?**  
Yes! Our shampoos, conditioners, and treatments are formulated for all hair types, including natural, curly, straight, color-treated, and protective styles.

**How can I contact you?**  
Email us at sjae.beautyy.com 

Last updated: August 2025